Client Intervention
CLIENT INTERVENTION:
The Client Intervention program offers the following services:
Crisis Counseling and Intervention: Agency caseworkers are availableto work with clients at the airport or referred by outside organizations to
provide support and assistance in times of crisis. Often all that is
needed to relieve a stressful situation is someone to talk to.
Travelers Assistance: Assistance for travelers or local residents facing
a travel related crisis. Assistance may include crisis counseling, bus
or air transportation, food, lodging, and certain travel related supplies.
Crisis or emergency need criteria must be met.
Car Seat Rental: Infant and toddler car seats are available for rent to
passengers. Car seats are rented for $35 with a $10 refundable
deposit upon return of the seat. Provided through the Texas
Department of Health’s Safe Rider program.
Runaway Transfer Supervision: Agency caseworkers are available to
supervise the transfer of juvenile runaways from one flight to another.
This service provided through a contract with the Texas Youth
Commission (TYC).
Safeplace: The agency acts as a “safeplace” for young people who are
in distress, trouble, or just need a person to talk to. Provided in
partnership The Bridge – Fort Worth, Texas.
Translation Services: Translation services for over 140 languages
are available. This service provided through the Language Line.
Military Assistance: The agency provides a place for military personnel
to rest, watch TV, etc. The agency also serves as a liaison for other
needs of military personnel.
Meet and Assist Services: Also known as Protective Travel Services.
Agency caseworkers are available to meet and assist/escort a
passenger (i.e. handicapped, elderly or unescorted minor) from one
flight to another. A $35 per person fee is charged for this service.
TDD Phones: A Telecommunications Device for the Deaf (TDD) phone
is available in the office for incoming or outgoing TDD calls. Portable
TDD phones are also available, and can be taken by a caseworker to a
hearing impaired client in any terminal.
Information and Referral: Caseworkers are available to interview and
counsel clients to determine their need. In cases where a client has a
need or requests a service that is outside of the agency’s area of
expertise or ability to provide, the caseworker will refer them to other
area human service agencies for assistance. Information is available
concerning most airport or airline related issues or questions.
Western Union: The agency is a Western Union location. Clients can
send money, receive money, or make payments through Western
Union. This service is particularly helpful when flights are delayed or
cancelled due to weather or mechanical issues.
Misc. Services: Additional assistance services available include fax
capability, copier service, Federal Express pick up, etc. Fees apply for
some Services.
The Client Intervention program offers the following services:
 | Crisis Counseling and Intervention | |
| Travelers Assistance | |
| Car Seat Rental | |
| Runaway Transfer Supervision | |
| Safeplace | |
| Translation Services | |
| Military Assistance | |
| Meet and Assist Services | |
| TDD Phones | |
| Information and Referral | |
| Western Union | |
| Misc. Services. |
Crisis Counseling and Intervention: Agency caseworkers are available
provide support and assistance in times of crisis. Often all that is
needed to relieve a stressful situation is someone to talk to.
Travelers Assistance: Assistance for travelers or local residents facing
a travel related crisis. Assistance may include crisis counseling, bus
or air transportation, food, lodging, and certain travel related supplies.
Crisis or emergency need criteria must be met.
Car Seat Rental: Infant and toddler car seats are available for rent to
passengers. Car seats are rented for $35 with a $10 refundable
deposit upon return of the seat. Provided through the Texas
Department of Health’s Safe Rider program.
Runaway Transfer Supervision: Agency caseworkers are available to
supervise the transfer of juvenile runaways from one flight to another.
This service provided through a contract with the Texas Youth
Commission (TYC).
Safeplace: The agency acts as a “safeplace” for young people who are
in distress, trouble, or just need a person to talk to. Provided in
partnership The Bridge – Fort Worth, Texas.
Translation Services: Translation services for over 140 languages
are available. This service provided through the Language Line.
Military Assistance: The agency provides a place for military personnel
to rest, watch TV, etc. The agency also serves as a liaison for other
needs of military personnel.
Meet and Assist Services: Also known as Protective Travel Services.
Agency caseworkers are available to meet and assist/escort a
passenger (i.e. handicapped, elderly or unescorted minor) from one
flight to another. A $35 per person fee is charged for this service.
TDD Phones: A Telecommunications Device for the Deaf (TDD) phone
is available in the office for incoming or outgoing TDD calls. Portable
TDD phones are also available, and can be taken by a caseworker to a
hearing impaired client in any terminal.
Information and Referral: Caseworkers are available to interview and
counsel clients to determine their need. In cases where a client has a
need or requests a service that is outside of the agency’s area of
expertise or ability to provide, the caseworker will refer them to other
area human service agencies for assistance. Information is available
concerning most airport or airline related issues or questions.
Western Union: The agency is a Western Union location. Clients can
send money, receive money, or make payments through Western
Union. This service is particularly helpful when flights are delayed or
cancelled due to weather or mechanical issues.
Misc. Services: Additional assistance services available include fax
capability, copier service, Federal Express pick up, etc. Fees apply for
some Services.
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